SM-Komplekt (BIT:CRM 8)

The Following Functions Were Automated:

• Monitoring and analysis of key indicators of activity of the enterprise

• Customer relationship management (CRM)

• Order placement of buyers

• Calculation of normative cost value of orders

• Pricing, price lists

• Analysis of sales of ABC/XYZ

• Sales planning

• Formation of the diagram of receipt of payments

• Settlement with buyers

• Business process automation

Description

In SM-Komplekt company (Wholesale the equipment, devices, component parts) implement a system "BIT:CRM 8" for the purpose of obtaining versatile operational information about a status of the customer base, volume and structure of sales, the organization of the loyalty program, control and correction of works of sales and other services.

Key Features Automated in the Company:

• sales management and accounting in one program;

• sales plans;

• complete contact history with partners;

• personalisation of the relations;

• criteria of segmentation of the customer base;

• automatic filling of templates of commercial offers;

• problem definition to sales managers and control of their accomplishment;

• funnel of sales;

• efficiency analysis of marketing efforts;

• marketing polls and monitoring of customer satisfaction.

Thus, it should be noted what on the functionality program completely meets needs of the client.

In information base it is possible to register both already perfect, and just planned economic transactions.

Specialists of 1C: Accounting and Trade company (BIT) carry out demonstration of new systems capabilities, software installation, consultations on work are given, necessary tunings of the software product are performed, service on ITS is conducted.