Altair (BIT:CRM 8)

The Following Functions Were Automated:

• Customer relationship management (CRM)

• Order placement of buyers

• Calculation of normative cost value of orders

• Pricing, price lists

• Analysis of sales of ABC/XYZ

• Sales planning

• Formation of the diagram of receipt of payments

• Settlement with buyers

• Business process automation

Description

For obtaining versatile operational information about a status of the customer base, volume and structure of sales, the organization of the loyalty program, control and correction of works of sales and other services in Altair company a system "BIT:CRM 8" is implemented.

Key Features Automated in the Company:

• sales management and accounting in one program;

• sales plans;

• complete contact history with partners;

• personalisation of the relations;

• criteria of segmentation of the customer base;

• automatic filling of templates of commercial offers;

• problem definition to sales managers and control of their accomplishment;
• funnel of sales;

• efficiency analysis of marketing efforts;

• marketing polls and monitoring of customer satisfaction.

Are carried out by specialists of 1C: Accounting and Trade company (BIT) installation of the platform; settings; data transfer and reference books; consultations on work in a system are given.