Odnoklassniki Dispatching service (Infinity Taxi)

Everything began in 2009 when in our country the situation with work looked not in the best way. Many enterprises were closed, people lost places, it was necessary to look for something for themselves new, the fresh horizons. I at that time worked in the field of IT technologies, but the company did not sustain the current situation and was closed. I had to find myself as the taxi driver. At that time I knew a little about this work: it is necessary to go on the city, to carry passengers, for booking to use the radio set or the mobile phone.

Having come to professional taxi service, I was pleasantly surprised with the level of automation of the company, there I for the first time got acquainted with Infinity TAXI. Work began to attract absolutely other interest, for me it as a certain game at once on phone which brought income! I plunged into this process and several months constantly left to the line. In the program everything was available and intuitive: you select the parking, you watch information in text form on orders, you select, you approach, you bring. Independence of the driver of the operator was the main thing feature, everything became independently: you know itself when to be noted in the status "I wait" when to expose "The client's visors". An important factor was also an opportunity to contact quickly the client through the application that considerably reduced time for its search.

After a while I decided to integrate the accumulated knowledge in the field of IT technologies and work of taxi service, having created home company. Long and labor-intensive process began. It was necessary to resolve a set of organizational and technical issues. First of all to select the software at which we will work. Thanks to positive experience with the driver's Infinity TAXI terminal, this solution was on the first place. At the same time, I tend to the analysis, at first conducted a small research in the Internet regarding search of suitable solutions for dispatching services. Besides that a huge variety at that time was not, most of users inclined to Infinity TAXI, as to the best product in the market. It was important for all that their main solution for automation of business was not the program written by students for one day. The serious company which is responsible for the product had to be producer and already got a certain circle of users. There was a wish to read at first responses and in the principle to have an opportunity to learn the opinion firsthand: "Well as it?". The Weathervane Sale company and its product Infinity TAXI also is such.

The manager of the Kazan partner of Weathervane Sale contacted us on Skype and held to us the remote presentation from which we learned that except the driver's terminal there is still a huge mass of opportunities. At that time we yet not absolutely understood as to use them, but the intuition prompted that all this will be very useful in work. During few months we settled all organizational issues, purchased the equipment and far off set us Infinity TAXI.

Strangely enough, work went from the first day. Girls operators who had no length of service in the taxi understood at once as as becomes where windows with orders where parking where statistics, it was necessary to teach them to receive calls correctly …

The manager very competently explained us what components of the program to purchase better: call center, Java applications for drivers, the IP telephony and also the card, with a possibility of completion. As it became clear later, quite so all and needed to be grouped.

Today operators who come to us get a job, with pleasure note the intuitive interface of the program, quality of telephony, functionality. For drivers we already have a rule: conduct 2 requests independently and you will practically not have questions as Java application works. The longest case was with the elderly driver with a 40-year experience. In spite of the fact that it to itself(himself) badly presented even the cell phone, in a week he managed to understand the principle of Infinity TAXI completely!

One of the major moments which we for ourselves noted - Infinity TAXI as the designer. You can implement all the imaginations in this business by the choice of the necessary functions or a dopisaniye of additional scripts. For example, we can build a greeting call for clients as it is necessary for us, any tune or a voice, we can specify the text of the Sms for clients in what time and what to send, built up the warning system by orders under the requirements. Statistics of the supervisor gives us the chance to understand what we do incorrectly in what time we lack machines for lines to what time we have loadings on calls as the operator where he is lazy and where is not present works. The instrument of record of all talk gives us the chance of total control over quality of work of the operator with the client.

In a word: if you do not know yet that it is useful to you, then Infinity TAXI is that product in which you will be able precisely to build on everything as you want. Just a little attention to the clients, drivers, operators is necessary and you precisely implement all the tasks!