Pyaterochka of the Taxi (Infinity Taxi)

In our city there live about 100 thousand people, 12 different taxi services are the share of them. Before purchase of the Infinity TAXI complex my firm especially was not selected on the general background, at us as well as at all, about one manager worked. In days off and holidays he often did not cope with a flow of calls therefore many orders vanished. Worked in the old manner: magazines, two analog phones moreover three cellular on a table. It was not only is ineffective, but also it is very inconvenient.

After Infinity TAXI implementation all was changed to the best. Just super! To become the first in the city, was enough for me to install the Infinity TAX program, to unroll the professional call center which is built in it, to purchase two desktop computers for two managers, two good headsets, the IP PBX AGATE UX-3420 and the GSM gateway on four SIM cards which replaced cell phones. Performance of work of each operator increased approximately three times. Now at the same time a huge number of clients can call us. The manager sees all on the monitor, by the phone number itself can select what call to answer her first of all, proceeding from existence in the region of the free machine. With each taken order our database grows that gives the chance to process calls from regular customers even quicker, the operator should not ask once again, where to be the customer, and is frequent and where he is going to go. All talk of clients with managers registers that very much helps with conflict situations.

At me as head, there was an opportunity to see all work of service from the new point of view, to analyze using different the statistician work both drivers, and managers. It stimulates on new solutions in work. The lack of the irritating waste paper on tables and considerable decrease in clerical expenses became a pleasant bonus.

Prior to implementation thought that it will be difficult to transfer managers from magazines on the modern program, it turned out that was mistaken. Everything is very simple! Moreover, now them it is simple not to force to work in the old manner!.

In two years of work on the Infinity TAXI program, clients understood that in our service they are serviced much quicker. It considerably saves their time and money therefore the number of loyal clients steadily grows.