City-call (Infinity Call Center)

"Our primary activity is continuously connected with use of telephone communication therefore practically at the initial stage we understood that we need the most qualitative and functional solution allowing to automate and to conveniently control process of work of operators, - Andrey Bikeev, the engineer of telephony of City-call company tells. - The call center of Infinity was selected among other products in the market with the clear interface, wide and convenient functionality for setup and also detailed statistics".

According to Andrey Bikeev, thanks to the simplicity the solution Infinity was implemented in the existing system as soon as possible and joined from IP-ATC Asterisk working at that time.

As representatives of City-call note, the most popular functions are: statistics of calls which allows to browse very in detail employment of operators, their load, to control breaks of operators and to listen to a call recording; an opportunity to display to the operator the WEB CARD, with support of Active X technology; IVR – due to the visualization, simplicity and functionality.

At the moment City-call is used more than 150 different IVR scenarios for more than 80 organizations for all Russia. All telephony of the company is started in several Russian cities on Infinity use, whether it be stationary IP phones or softphones. Daily more than 200 operators work at this software.

"Implementation of Call center of Infinity allowed our Contact center to reach qualitatively new level. We began to render the best service for clients, to provide the most exact and useful information. Considerably waiting time of clients decreased, and working time of operators began to be used more effectively. I wish Infinity company of stable and fruitful development", - Andrey Bikeev summarizes.