Carlo WebTutor

Carlo Pazolini, one of leaders of the Russian shoe market, annually opens new shops with the wide range of footwear answering to any, even to the most refined requests. The company very much cares for service quality of the buyers and therefore pays much attention to training of staff of the employees, always polite, provident and ready to give exhaustive consultation or council for the choice of model and care of footwear. The system of distance learning WebTutor - the software product of WebSoft company intended for complex business process automation, connected with training and personnel development helps to support uniform high standards of service of buyers.

Main objectives of creation in Carlo Pazolini of the Educational portal on the WebTutor platform were:

1. Training and personel assessment of trade divisions.

2. Creation of an information field for heads of trade divisions.

With the advent of the Portal of Training and Development of Carlo Pazolini all information necessary for heads of shops began to be stored on a centralized basis, to be updated quickly that significantly simplified its search and facilitated its use in real practice. Also thanks to the portal the staff of shops had a possibility of exchange of experience between divisions. Now the best practices used in one shop quickly extend to all divisions of the company. In many respects thanks to such exchange of experience on the portal the "Encyclopedia by the head" including various information which is useful to heads, including general information about the company, to bases of personnel office-work, standards of work on customer service, personnel management, motivation and stimulation, etc. was created.

Using the portal requests from divisions of the company gather for personnel recruitment and for training, express polls on different hot topics are held, photo contests and votes according to the results of which winners are defined will be organized. Besides, on the portal birthday greetings of employees, by work anniversary are published in the company and others important events. Via the portal there is an acquaintance to beginners, for example, the interview with new employees are placed.

Certainly, on the portal also distance learning of employees will be organized. All rates used in a system were developed independently using the editor of electronic CourseLab rates by the distance learning specialist together with experts in specific data domains. Use of the WebTutor system allowed to carry out also quickly so-called "cuts of knowledge" of a sales personnel of all information blocks which employees should know. Thanks to these cuts of knowledge it is possible just to receive very quickly and data on knowledge of staff of all divisions, and it is possible not only to identify group of persons in need in additional training, but also to define the employees who showed the best results.

According to Natalya Filimonova, the distance learning specialist in Carlo Pazolini Group "Our cooperation with Websoft company began a few years ago, Thanks to software products of this company we had an opportunity more effectively to solve problems of increase in professionalism of our employees, distribution of uniform high standards of service of buyers and development of corporate culture of our company: it and ensuring continuity of learning process, maintenance of the uniform standard of training for all divisions and integration of employees in corporate culture of the company. The Educational Portal created on the basis of the WebTutor system allowed us to solve more successfully many problems of business thanks to increase in efficiency and loyalty of our employees. We are going to develop further actively technologies of distance learning, implementing webinars and branches of forums supervised by experts on the educational portal. Besides, we are going to expand audience of users of the portal thanks to creation of the external HR portal which will allow our employees to take training courses from home computers and also to place information for applicants and to position our HR brand for external users".