Renaissance Capital transfers service of the bank equipment of the third-party company

The MAYKOR company - CST Service announced on September 26, 2012 the beginning of cooperation with Renessans Credit (CB Renaissance Capital LLC) implementing the long-term outsourcing project on service of the bank equipment.

Solution

Within cooperation service engineers of MAYKOR will provide maintenance and also carrying out rescue and recovery operations on objects of the bank equipment (counters, sorters of notes, currency detectors, packers of banknotes, etc.) in bank departments in the Central, Northwest, Siberian, Ural, Southern and Volga federal districts. The complex of the rendered services, in addition to ensuring smooth functioning of the equipment, will include information and advisory user support concerning operation.

"We pay much attention to optimization and increase in efficiency of bank departments. For last half a year we managed to achieve the 59% growth of number of transactions counting on one department. And in our plans — not to be satisfied with what has already been achieved. Therefore we approached the choice of the partner very carefully. The range of solutions on maintenance of the equipment, presence of engineering structure in remote regions, work experience with bank machinery and equipment were considered. MAYKOR showed a full compliance to our requirements" — Maxim Kirillov, the administrative director emphasized Renaissance of the Credit.

"Development of network of departments demands from any bank of the organization of competent maintenance of the equipment used for implementation of business processes, including processes connected with customer service. An optimal solution on service of the equipment for banks – transfer of this function on professional outsourcing to external service companies. In this regard the choice of the outsourcer on the basis of data on his experience, reputation in the market, a geographical coverage and other important parameters is of particular importance. Cooperating with MAYKOR, the Renaissance Credit bank will receive high-quality service of the bank equipment in a format of onsite-service (in the place of operation) and, as a result, smooth operation of the equipment. It will allow bank to focus on core business, without being distracted by non-core questions", - the vice president for work with key clients of MAYKOR Vladimir Volkov noted.