Telfin. Young lady

The Telfin company and the Center of Speech Technologies (CST) started in October, 2012 the cloud service of recognition and synthesis of the human speech allowing to improve service quality and service of the companies, to increase labor productivity or just to accelerate processing of the entering telephone calls.

New development received the name " Telfin.young lady ". Being a new step in development of automated management of connections, " Telfin.young lady " allows to solve a broad spectrum of tasks not only in the field of telecommunications, but also in the field of business process optimization. For example, to improve service quality and service of the companies, to increase labor productivity or just to accelerate processing of the entering telephone calls.

So, with " Telfin.young lady " any client who phoned to the company should not remember and donabirat extensions of the necessary employees on the phone. It does not need to call up to the secretary that that connected it to the competent specialist. With " Telfin.young lady " it is enough to client to say the name of department or a surname of the person to which he needs to communicate in the handset, and service will instantly transfer it to them.

The uniqueness of " Telfin.young lady " consists in its overcast. For its connection it is not required to buy and install from himself any expensive equipment. Being the software product, " Telfin.young lady " will cost users several hundred rubles a month taking into account subscriber services. Let's note, the similar hardware solution requiring costs not only for purchase and installation of the corresponding equipment, but also for the subsequent its service can cost several tens of thousands of rubles.

Connect service from Telfin and CST users of any IP PBXs (including virtual) supporting a transfer (transfer of a call) by the SIP protocol can.

According to the CEO of Telfin company Maria Tyurina, service " Telfin.young lady " allows not only to release secretaries or employees of the front office from a routine of work to answer the numerous phone calls, but also to considerably increase quantity of the processed calls in unit of time. At the same time "employment" of " Telfin.young lady " can be limited only to a mnogokanalnost of the phone number which it "services". Otherwise " Telfin.young lady " is always free and capable tirelessly both lunch breaks and a dream at the same time to service any volume of calls 24 in day, 7 days a week and 365 days in a year.

Service was developed together with the Center of speech technologies which innovative developments allowed to finish a possibility of " Telfin.young lady " to understand the human speech to the level allowing to accept and process qualitatively a call from any client.

For example, " Telfin.young lady " is capable to ask again, specify. If the person wants to unite to the specific employee of the company, he can tell his surname, the name and a middle name in different variations: Ivanov Fedor Sergeyevich, Fedor Sergeyevich, Ivanov Fedor, or just Ivanov. On the other hand, service can be killed and all the same there will be an exact connection.

As note in Telfin, new service will become one more opportunity which will allow clients of the company to create the most perfect corporate telephone network meeting all modern requirements in the field of telecommunications.

Setup and management of " Telfin.young lady " is simple and available. Connection happens in one day.