| Customers: Mobile TeleSystems (MTS) Moscow; Telecommunications and Communications Contractors: Netris Product: Netris Video ConsultantProject date: 2011/04 - 2011/05
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The service of Videokonsultant is available to each subscriber on the website of MTS in the section the Internet assistant.
The solution Netris Video Consultant allows call center operators of MTS to choose the tariff plan, most profitable to the client, within video consultation, to show visually how to fill in the application form, where to find this or that information on the website or to provide detailed information on the account. This innovation is designed to improve service maintenance and to increase loyalty of subscribers.
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