System implementation of support of business in Carriage Yard company increases performance

The Carriage Yard forwarding company carried out implementation of software "Infinity TAXI". The implementer in the project - Weathervane Sale company, the press service of the company reported on October 31, 2012.

Start

In 2009 the guide of the customer made the decision on need of automation of work of all divisions of the company.

"Undoubtedly, this step we wanted to increase employee performance and the organizations in general and also to strengthen control of the service level of our clients, - Yaroslav Mironenko, the head of "The carriage yard" emphasized. – Having estimated the solutions presented at that time, we stopped the choice on Infinity TAXI. The combination of professional call center and the program for acceptance and order processing did Infinity TAXI by the most promoted product in the market"

Solution

According to the head of customer company, at the beginning of deployment specialists of the company had some difficulties with transition to the new system of work and understanding of structure of a program runtime. Despite it, according to the results of the first month of work performance grew practically by 40%.

Result

Now all requests pass through the Infinity TAXI program including by adjacent types of business (the cargo taxi, loaders, delivery). All vehicles come for change, using driver's terminals. For automation of process of work with clients the module of autocall-down and the SMS notification is used.