Proart uses 1C:CRM for increase in a customer loyalty

Field of activity of the Proart LLC organization – service. Due to the development of the company and the customer base there was a need for automation of activity, control automation by customer relations, at this moment the company management asked in April Software company for the help in the choice of an information system for control automation by customer relations and partners. April Software is the leader among 1C Franchisee in N. Novgoroda on implementation of programs 1C in the company of the different industries long ago.

Specialists rendered April of Software consultation on the choice of the 1C software product, a choice was made for benefit of 1C:CRM, shopping mall this system is capable to automate all business processes of the company according to the concept of CRM, including purchasing departments, sales, marketing, service maintenance and service of quality and also to manage business processes at all stages of customer interaction and in the organization. Specialists Software made April installation program 1C, setup of parameters of account policy and initial user training to work with the program "1C:Enterprise 8. CRM PROF.

Installed system "1C:Enterprise 8. CRM PROF" automates the following functions:

• Management accounting
• Customer relationship management (CRM)
• Order placement of buyers
• Pricing, price lists
• Analysis of sales of ABC/XYZ
• Sales planning

Specialists of Aprel-Soft LLC rendered consulting services in the choice of the software and options of its maintenance, made sale and delivery of the 1C:CRM software product in office, its installation and setup. Also provided individual training of personnel, helped to understand rules of accounting, acquainted personnel with an operating procedure in a system.

Start date of commercial operation of the program "1C:Enterprise 8. CRM PROF" is on September 5, 2012. Implementation took place successfully. As a result of implementation of the software product "1C:Enterprise 8. CRM PROF" were automated above-mentioned sections, significant savings of operating time of staff of our organization are received and the transparency of accounting is reached.

Results of work of specialists of April Software company completely satisfy to our expectations. Therefore further we are going to continue our cooperation within information and technology support of 1C of ITS which includes: services of the line of consultations on phone and e-mail and also receiving updates and access to information and methodical materials on the user support website.