Panasonic Call centers

The Panasonic company presented in the fall of 2012 new call center. The call center of Panasonic represents an application package with a full range of functions – from monitoring of groups of subscribers before control of services of difficult routing of calls and integration with the most popular CRM and ERP systems. Use of call center of Panasonic helps to automate processes of acceptance and processing of incoming calls, to increase efficiency of personnel, to obtain all necessary statistical information on telephone conversations. The offered modules of call center - CCAccounting, CCView, CCView Lite, CCView 2012, CCView Lite 2012, CCPro. CCView and CCPro - can be complemented with the CC Record Pro application, the tool for a call recording.

"Historically solutions for call centers were focused on large corporations. Trends in the market are like that that the need for creation of the call centers arose also at the companies of medium business, – Nikolay Shkolnikov, the head of marketing and sales of automatic telephone exchange of Panasonic Rus company comments, – the Panasonic Sall-center is a flexible and scalable solution which easily adapts under specific objectives of each client. It will allow to minimize costs for creation of call center and to save investments at the future step-by-step accumulation of capacity and functionality".