| Developers: | Zoom Int |
| Technology: | Call centers, Speech technologies |
Technology of quality control of service most widespread today in TsOV is selective listening and assessment of the saved talk of the operator of TsOV and the client. Such method forces the companies to rely on laws of statistics in service quality management as it is possible to check thus only percent shares from a total quantity of calls.
ZOOM SpeechREC allows "listen" to 100% of a talk with clients to reveal problem calls where the client remained is not satisfied with service, for further assessment by the head.
ZOOM SpeechREC systematizes records, selecting in them metadata. The further analysis of metadata performed using the powerful interface allows to obtain valuable information on all aspects of a company performance: sales, marketing, development of products, transactions, possible fraud. Besides, the solution will help to control compliance of work of operators to rules and procedures of contact center.
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