Orby (Orbit) (Microsoft Lync Server 2010)

Implementation of Microsoft Lync 2010 allowed to unify the system of electronic communications both in the company, and for partner interaction and as a result to increase security and quality of services.

Efficiency, reliability and safety of communications the mandatory requirement for development of successful business. Information technologies give actually unlimited opportunities of communication that at the first stage, positively influences business development, but in process of growth of the company can cause certain problems as there is not always an opportunity to provide support and control for the systems of the electronic communications constructed on different platforms.

Project approach to creation of the similar systems allows to unify the platform of means of communications that increases their efficiency, reliability, security and reduces operating costs.

Also appears additional opportunities to increase number of the services provided by a system and to simplify its integration into other business applications.

Situation

"MS Lync Server the unique solution for creation of unified communication environment of the enterprise meeting all requirements of modern business", - Kuzmin Maxim, the commercial director PRO IT-Group

Effective work of the distributed partner and retail network substantially depends on efficiency and quality of communications. The staff of the company actively used means of electronic communications for communication with partners, clients and in the company. However there was no system approach to the choice of applications and users used those programs which found necessary. Skype applications, ICQ, QIP, AOL were actively used and so forth however users and heads of departments were often dissatisfied with quality of work of these systems, and the management was concerned low level of security and complexity of control. In turn IT department of the company had no opportunity to provide the due level of support as all specified services were external and non-commercial.

Solution

The solution of current situation, could be only unification of means of electronic communications based on a single platform which became MS Lync Server 2010. What allowed to lift corporate communications to new level and also to provide the high level of security and high-quality technical support.

MS Lync Server 2010 in one product provides all possible technologies of electronic communications:

• High-quality voice and video conference on IP network
• Calls on mobile numbers and in city network
• Carrying out multipoint video conferences
• Access from mobile jobs
• Instant messaging service
• Holding seminars in the form of a webinar with participation of the listeners who are not the staff of the company
• Technical support of users using VKS and function of demonstration of a desktop
• The uniform reference book by subscribers based on the AD directory
• Integration with MS Office with history logging of negotiations
• Indicator of presence of employees
• Automation planning of remote meetings using an outlook calendar

Advantages

The Orbi company got a number of powerful advantages from use of modern technologies of electronic communications of Microsoft:

• Increase in employee performance actively using electronic communications due to convenience of using of unified communication environment
• Increase in efficiency and simplification of planning of remote meetings
• Quality improvement of support of partners and branches
• Cutting of costs for technical support of means of communications
• Increase in availability and quality of communications
• Cost reduction and increase in efficiency of holding the training actions for employees and partners
• Increase in level of information security of electronic communications

The solution based on MS Lync Server 2010 as well as possible corresponds to one of strategic directions of development of the company – creation of extensive retail network.