KupiVIP.ru prepares a complex implementation project of CRM and a corporate portal

The international consulting company Columbus and Internet holding KupiVIP.ru announced the beginning of cooperation within which, product-based Microsoft Dynamics CRM 2011 and Microsoft SharePoint Server 2010 it is necessary to construct a single system of vendor relationship management of trade holding, the press service of the company integrator reported on December 4, 2012.

Objectives

In severe conditions of the competition to Internet holding the full-function and convenient CRM solution in use allowing to optimize key processes of management of supply chains and, as a result, expenses of the company regarding vendor interaction was required. Existence of successful industry expertize of the partner in the field of automation of retailers clothes and accessories became the basis for the choice for benefit of consulting company Columbus.

Phases

According to the results of the first phase of implementation specialists of Columbus will bring standard functionality of Microsoft Dynamics CRM 2011 and Microsoft SharePoint Server 2010 into commercial operation. At the second stage the project team will finish a system regarding management of activity of the different directions of commercial department of trade holding. The solution will be integrated from the operating ERP on the Microsoft Dynamics NAV platform.

"A new system will provide to KupiVIP.ru holding the most complete and up-to-date information on all suppliers and brands, to improve Order Flow control processes. In functionality of a system processes of preparation and maintaining agreements with partners, approvals of a product line and price policy according to the planned actions, accounting of execution of requests and work with claims will be put", - Mikhail Cherepashchuk, the director of business development of CRM, Columbus noted.

Expectations

Ultimate goal of implementation and use of this solution is increase in level of customer service from KupiVIP.ru holding that will become possible due to reduction of delivery dates, the improved mechanism of control of the prices, quality control of deliveries. The complete solution Columbus also guarantees more effective interaction of functional divisions of the company, providing transparency of management of the operating actions of sales and eliminating influence of a human factor. In turn, the means of the reporting preconfigured in a system will help the management of KupiVIP.ru to analyze timely efficiency of the carried-out actions, flexibly changing the commodity directory and working conditions with suppliers.