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Avaya Aura Virtualized Environment (Avaya Aura VE)

Product
The name of the base system (platform): Avaya Aura Contact Center
Developers: Avaya
Date of the premiere of the system: October, 2012
Branches: Telecommunication and communication
Technology: Call centers

The Avaya company provided in December, 2012 new communication architecture of the virtualized applications for unified communications (UC) of Avaya Aura Virtualized Environment (Avaya Aura VE) which will help the companies to accelerate the mobile applications for joint work. With Avaya Aura VE clients save high reliability, simplicity and functionality of the platform of new generation of Avaya Aura, at the same time getting access to new flexible options for deployment of unified communications and solutions for customer services on virtual architecture.

The status VMware Ready designating the highest level of recognition by VMware company for technologies of virtualization has the Avaya Aura VE appendix. Many organizations select virtualization to reduce complexity, resource intensity and cost of the IT of processes. The next important step – virtualization of unified communications. According to the research Nemertes Research, 70% of the companies plan virtualization of the UC applications.

Aura Virtualized Environment which incorporated experience of Avaya in creation of open mobile environments for joint work guarantees to the companies using hardware solutions of Avaya that their reliability, the quality and availability will be provided also in the virtualized environment.

The organizations will receive also several flexible options for improvement of mobility and joint work in real time. Clients can select complete virtualization with Avaya Aura VE or remain on the selected equipment offered Avaya Aura. Also, they can combine the virtualized and dedicated servers for deployment of applications. One more alternative — the Avaya Collaboration Pods application for Avaya Aura VE which will be offered as the solution for unified communications for the virtualized storages, calculations and networks preset all-water.

All components of the Avaya Aura platform are already available in the virtualized versions: Avaya Aura Communication Manager is open communication base of new generation for solutions of Avaya in the field of unified communications; Avaya Session Manager provides communication architecture based on the SIP protocol for access upon the demand of services and applications for joint work; Avaya Application Enablement Services provide the interface of the developer for the preset and user integration with communications and business applications; Avaya Aura Presence Services provide scalable and high-performance presence of service of aggregation; Avaya Agile Communications Environment allows applications to be integrated with client communicating processes; Avaya Aura Call Center Elite are a part of the solution Avaya for contact centers and leading software for routing of calls in call centers.