Oracle Knowledge

Oracle Knowledge 8.5

The Oracle corporation announced in the fall of 2012 the beginning of sales of the new version of Oracle Knowledge 8.5 — a complex of business applications for knowledge management which includes a web self-service portal of clients, a working environment for managers of a customer support and client communities.

Oracle Knowledge 8.5 is the most complete version of business applications released after acquisition of Oracle of Inquira company in October, 2011. The new version includes improvements, differs in the optimized performance measures and scalabilities and also offers analytical opportunities.

"World brands daily use business applications of Oracle Knowledge that it is the is most complete to satisfy customer needs and to make work of services of sales and support more effective and productive thanks to access to a uniform complex of knowledge. The release of Oracle Knowledge 8.5 opens for the organizations new opportunities of use of corporate content during the direct work with clients — David Vap, the senior vice president for products of Oracle emphasized. — From the moment of Inquira acquisition we made considerable investments into development and now are glad to announce release of a complex of business applications of Oracle Knowledge 8.5 which is result of our efforts. It facilitates to the organizations obtaining competitive advantages at lower total cost of ownership".

So, providing search of the necessary information in a broad and various spectrum of sources, Oracle Knowledge 8.5 facilitates access to knowledge hidden in the numerous systems, applications and databases which are used for storage of corporate content.

Oracle Knowledge 8.5 includes AnswerFlow — the new application for the managed search and elimination of errors and also for providing answers (answer delivery) which is intended for increase in efficiency, expense reduction on service and ensuring the personalized service.

According to developers, the business applications of Oracle Knowledge 8.5 constructed on Oracle Business Intelligence Enterprise Edition, the platform for the business analysis give ample analytical opportunities which allow to satisfy business needs for different user roles.

Panels, ready to use, provide the valuable analytical information allowing to achieve effective objectives. This information allows to optimize search and creation of content, facilitating obtaining necessary information.

Thanks to the multilingual opportunities of Oracle Knowledge 8.5 including function of natural language search Natural Language Search with support of 16 national languages and function of keyword-based search Enhanced Keyword Search with support of the majority of other "author's" languages, the companies can quickly expand global presence and base of clients, at the same time cutting down the corresponding expenses.

As noted, Oracle Knowledge 8.5 provides the standardized term bases in 14 languages for five industries — IT, the telecom, financial services, insurance and the automobile industry and also allows to perform search of necessary information taking into account industry specifics.

The new three-level language model of "Global — Language — Locale" in Oracle Knowledge 8.5 provides simplicity and convenience, automation and enhanced capabilities of search for the global organizations conducting the international transactions.

At the same time, Oracle Knowledge 8.5 offers the optimized iConnect functions for convenient use and performance improvement. The customized application for knowledge management quickly sends context-dependent data directly to CRM-applications, facilitating work of employees at direct customer service.

Oracle Knowledge 8.5 also gives a number of additional opportunities: the functional modules Natural Language Search and Contextual Answer Delivery — as a part of the Oracle Knowledge 8.5 complex have capability to understand true sense of each request, helping precisely, quickly and effectively to answer questions of employees and clients; the optimized performance and scalability — allow the organizations to reduce administrative and operating costs; support of collecting of content from numerous and diverse sources — is facilitated by understanding of how the necessary knowledge forms, and helps to make procedures of creation of knowledge an integral part of processing of service request.

The complex of Oracle applications of Knowledge 8.5 is certified for joint work with technologies of Oracle, including the Oracle WebLogic Server application server, a technology platform of the business analysis of Oracle Business Intelligence, the optimized hardware and software systems Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud that gives to clients the chance to reduce costs for asset management which are based on different platforms, claim in Oracle.