Regional systems Engineering Center (OmniTracker)

"Engineering Center REGIONALNYE SISTEMY" limited liability company, the developer of complete solutions of information security and engineering facilities of security of objects, within the affiliate program uses the solution of OMNINET company the OMNITRACKER platform.

Based on the platform technical support of the information systems developed by the company is organized (within incident management), knowledge management processes, services, tasks and assets are implemented. Besides, it is going to use possibilities of OMNITRACKER for workflow automation of the company, customer relationship management and project management.

Thanks to control automation by incidents using OMNITRACKER IT Service Management Center, clients of ITs REGIONALNYE SISTEMY LLC ask all questions on technical support in uniform dispatching service and are saved from need to independently look for the contractor on the arisen problem. At the same time all information on the address gathers in a single system of accounting that simplifies a task for the contractor. New approach to the solution of incidents considerably reduced the recovery time of operability of objects, and clients of the company had a confidence that the possible stop in work of systems will be minimum.

"The task to quickly automate technical support of the information systems developed and implemented by both our company, and our partners became for us relevant in connection with growth of a share of services in support in a portfolio of the company. We took the recommendations of ITIL as a methodological basis of the organization of technical support, and looked for the software tool of process automation of support. Relying on the previous experience of the head responsible for this direction, we selected the OMNITRACKER platform from OMNINET, – Gogolev Alexander, the CEO of ITs REGIONALNYE SISTEMY LLC says.

The main criteria of our choice became: the license policy of OMNINET, a possibility of individual preference of a system by own efforts, transparency of the organization of business logic, a possibility of creation and modification of objects, any number of communications between objects, convenience of a system of access isolation, a possibility of obtaining reports – both simple statistical, and requiring multistage data processing. Additional benefit of the platform is an opportunity to automate any business processes of the organizations, without being limited only to processes in the field of IT. We are going to use this circumstance at promotion of the platform in the market".

Specialists of ITs REGIONALNYE SISTEMY LLC selected the following advantages of the OMNITRACKER platform:

• an opportunity to automate different processes with uniform approach to security and the description of objects;
• simple adaptation of a system under needs of the customer;
• convenient system of access isolation;
• the thought-over workflow mechanism allowing to configure easily rules of transition of an object from one status in another;
• the built-in system of the reporting using which it is possible to make reports of any degree of complexity;
• the transparent system of licensing which is not requiring additional costs at connection of new functionality;
• ability to integrate the solution into the existing IT infrastructure.

Expanding use of opportunities of the OMNITRACKER platform, ITs REGIONALNYE SISTEMY LLC, after control automation by incidents, began development and deployment of knowledge management processes, service, tasks and assets. Besides, in plans of the company – to use the IT platform for process automation, not connected with IT. So, in line there is a workflow automation of the company, customer relationship management and project management. For a full integration of OMNITRACKER in the existing infrastructure of the engineering center it is going to integrate the IT platform with corporate systems of Microsoft Exchange, Microsoft SharePoint, Microsoft Project and also with office automatic telephone exchange.

"In our case automation only of one business process – incident management – revealed bottlenecks in the organization of interaction between divisions of the company. As result there was desire to describe and optimize additional business processes. So, we want to formalize the accumulated knowledge, to analyze the existing and potential services for internal and external customers, to try to consider needs of all our clients. In process of growing of the company our tasks of building new and optimization of the existing business processes extend, and the capacity of OMNITRACKER will allow us to solve them all. In particular, we intend to automate knowledge management processes, works, services, changes, capacities and availability. Use of OMNITRACKER for automation of the diverse business processes will allow us to know better possibilities of the platform, to get wide experience of its use in organization activities to which we are ready to share with other companies", – Sergey Gabidov, the chief of the Service center ITs REGIONALNYE SISTEMY LLC shares.

Under the terms of the partnership agreement, ITs REGIONALNYE SISTEMY LLC has the right to include the software of OMNITRACKER in the solutions, to provide consulting services and services in commissioning of a software platform and also to provide training in use of OMNITRACKER.