GUDIZ (Infinity Call Center)

Mikhail Yeliseyev, the commercial director of the company shares project deliverables:

"Activities of our online store for sales of goods for the house, health and rest Gudiz are continuously connected with acceptance and processing of a large number of calls from clients therefore we, undoubtedly, pay huge attention to this aspect of our work.

In 2011 we decided to implement a specialized software which would allow us to increase quality of service, to evenly distribute loading on employees, to obtain the complete information on calls and control over work of operators at the expense of a call recording.

We stopped the choice on Call center of Infinity from Weathervane Sale company as the simplest and at the same time functional solution. And we did not lose!

We can note with confidence that after software implementation we managed to increase significantly quality of work of operators and to reduce order processing time, arriving by phone. Infinity perfectly proved, as in terms of reliability and smooth operation, and ease of use.

Operators quickly mastered new opportunities, and we obtained the comprehensive information for the analysis, further improvement of work and analysis of any disputable situations. And this very good help for management of activity of all online store!

At the initial stage, even prior to implementation of the program, the possibility of long idle time of all online store because of connection of Call center of Infinity strongly disturbed. But in reality everything appeared surprisingly quickly and simply. For all work on installation and implementation of Call center of Infinity at specialists of Weathervane Sale company only several days, with the minimum inconveniences for clients and employees Gudiz left.

For a year of work with this software we could improve considerably service of customer service without any special expensive training programs for operators. I consider it excellent result therefore we, undoubtedly, will continue cooperation with this vendor!"