The contact center of C3Vision implements technology of quality control of work of employees

The CTI company completed system implementation of quality control of work of operators in outsourcing contact center of C3Vision company, the company integrator reported on December 21, 2012.

Project

The quality control system of work of operators implemented by specialists of CTI is based on the solution Verint Impact 360 Quality Monitoring.

"CTI has wealth of experience on the implementing solution Verint Quality Monitoring in outsourcing contact centers. The project in C3Vision company was especially interesting by the solution of a task of integration with the CRM system of the customer and to providing records to end customers", - the head of optimization of contact centers of CTI Leonid Perminov noted.

"The C3Vision company has a large number of projects at which accomplishment the customer trusts us the most valuable – the clients. With respect thereto, ensuring optimal processes of quality control is one of the most priority tasks in contact center. System implementation of quality control of Verint Quality Monitoring will allow us to provide the best quality at smaller internal costs", - Natalya Beresneva, the CEO of C3Vision company emphasized.

Due to reduction of time for search and unloading of a talk for 40% performance of specialists of service of quality improved and the number of the talk estimated during the day increased by 20%.