The UniCredit Bank gave technical support of a system of collective work to outsourcing

The Beltel system integrator implements the project of outsourcing technical support Microsoft Lync 2010 in UniCredit Bank, the company contractor reported on December 21, 2012.

Start

Microsoft Lync 2010 is applied to ensuring effective interaction between 3.7 thousand employees working in 106 departments.

The contract provides responsibility of Beltel for administration of a system, work with incidents. The possibility of escalation on solution designers is in case of need provided. Specialists of Beltel perform installation and tuning of updates, quarterly carry out a system operation inspection, monitoring of its work.

"Less than for half a year the Beltel company constructed model of support of solutions on the basis of Microsoft Lync. Engineers of the company passed intensive trainings and certifications and confirmed the right to give technical support of voice solutions at the high level of quality" — Nikolay Muravlyannikov, the expert in implementation and support of Microsoft Lync, Microsoft Russia noted.

"Seven years we successfully cooperate with Beltel company in the field of technical support of the telephony in branch of UniCredit Bank in St. Petersburg constructed based on UPATS of Avaya. At the moment in connection with the beginning of use of Microsoft Lync we had an opportunity to expand our cooperation. I am sure that the high level of service, provided Beltel, will allow us to use possibilities of this solution most effectively" — Victor Serik, the head of department of telecommunications of UniCredit Bank emphasized.