Accenture/Microsoft was accused of an ERP project failure

The American technology company from the State of South Carolina, ScanSource, submitted a claim against Avanade, the joint venture created in the 2000th year of Accenture and Microsoft. Specialization of ScanSource - POS technology and a barkoda. The dissatisfied customer accused IT partner of intended understating of implementation cost of the Microsoft Dynamics AX system for what they were employed by it and also failure of the project.

In the press release of ScanSource it is said that Avanade promised to perform it "one of the largest commercial implementations of AX in the world" for $11 million and 11 months in time, however, for several months an implementation time was increased up to three years, and the cost of the contract - to $66 million. As a result the company submitted the statement of claim to district court of the American state Atlanta, accusing Accenture and Microsoft of "fraud, intended distortion and agreement breach".

ScanSource insists that suffered and continue to bear million losses. The company also expressed opinion that failure of the project is connected with attraction to the project from Avanade of specialists with the inappropriate level of competence. In particular, in ScanSource reason it with a statement by the fact that Avanade was written to 500 thousand lines of a program code to bring a system into accord with requirements of the customer.

In May, 2012 the list with the requirement to resolve all comments to the implemented solution was sent to ScanSource to Avanade, however, as the company claims, any of them was not executed so in September, 2012 sent a note about a rupture of the contract to Avanade.

At the same time ScanSource intends to complete an implementation project of Microsoft Dynamics AX for what selected new integrator. At the moment its costs within the project are estimated within $37 million, and on full completion about $58-72 million will be required, and the project can last until the end of 2013. So far neither Avanade, nor Microsoft officially commented on giving of ScanSource of the claim in court.