Genesys One

Genesys One is flexibly configured product for creation of call center focused on a wide range of corporate customers. The uniform software package gives to many enterprises the chance quickly and easily to unroll own contact center of new generation on its basis.

In Genesys One the advanced technologies of customer service based on 20-year experience with the largest world customers are combined:

• The innovative technology provides rapid implementation – Genesys One can be set in 30 days or even less, at the fixed price. The solution contains Genesys technology for process management in contact center: the offered strategy and applications include the best practices of customer service. It allows to unroll modern contact center for short term and provides cost reduction. Genesys One includes the Rapid installer application (fast installation) which allows to configure quickly scenarios of routing of calls and report generation within a customer support using the intuitive interface and convenient templates.
• Simplicity of management helps to reduce ownership cost – corporate users have more abilities to manage. The reporting and applications working at a basis of a role model allow heads of divisions on a customer support and to managers to trace and change maintenance strategies in real time and according to the changing business requirements, without participation of IT specialists.
• The open and scalable Genesys technology creates a basis for growth – Genesys One supports work up to 300 agents on one server and can be scaled in a cloud. The functionality of Genesys One can be expanded using additional applications of Genesys according to the predicted needs of customer service division.
• The universal solution helps to use as much as possible advantages of Genesys 8 – Genesys One is founded on the software package Genesys 8 including the Customer Interaction Management SIP platform. Advanced mechanisms of work with clients, including the improved possibilities of routing, software for a workplace of the agent and report generation, are a part of a uniform software package. Genesys One optimizes work of Genesys SIP Select, providing the full solution for telephony and workstations.