ERP Consulting (Microsoft Dynamics CRM 2011)

The ERP Consulting company announced end of an internal implementation project of a customer relationship management system on the Microsoft Dynamics CRM 2011 platform.

"We were faced by tasks: to manage quickly information on our clients, to increase their loyalty, to attract new, to analyze marketing investments, - the CEO of the Blacksmith company ERP Consulting Evgeny says, - the Microsoft Dynamics CRM 2011 system completely meets all our requirements. Simplicity of a system in use and also integration of Microsoft Dynamics CRM 2011 with the Outlook mail and the Share Point portal, allowed our employees I will strike to get to work in a system."

In the Microsoft Dynamics CRM 2011 system an opportunity to manage key performance indicators of business (KPI), to set the purposes and to estimate results of work of each employee, department and in general results of the company is configured. A system allows to create quickly charts with detailing of data and to provide to them access for sharing, and panels of monitoring allow to accumulate data in a convenient format at what, the user does not need to look for data in several places, all information is provided in dashborda and funnels of sales. All tools allow heads of the companies to perform functions of management accounting. And the low aggregate value of implementation and fast result of implementation provide high return of investments (indicators of ROI).