Sibagropribor (BIT:CRM 8)

Specialists of the company "1C: The first BIT" ("1C: Accounting and Trade") optimized a trading activity of TD "Sibagropribor" using the BIT:CRM software products and "1C: Accounting 8. Prof", the press service of the contractor reported on January 29, 2013.

Tasks

The management understood that in the conditions of promptly changing requirements to business organization it is not enough to be the respectable taxpayer. For the purpose of maintenance of competitiveness the decision to optimize the business processes which are responsible for involvement of new clients and increase is made arrived.

Solution

Implementation "BIT:CRM 8" allowed to build at the enterprise effective model of customer relations and suppliers. Using the software solution the trading activity of the customer is optimized — in uniform base all data on clients and partners are collected that reduces risk of loss of clients at diseases or dismissals of personnel. The possibility of the analysis of transactions permits to use the mechanism of selective interaction with partners. It promotes identification of unfair partners and allows to concentrate on profitable contracts.

Human resource management of the company is optimized. The possibility of the analysis and segmentation of the customer base on the basis of objective data allows to distribute efforts of personnel rationally. Consolidation of information on all stages of transactions in uniform base helps to control work of employees, to quickly reveal and correct human errors.

"We estimated pluses from system implementation of 'BIT:CRM' at once: all history of the relations with the client is reflected in uniform base, the possibility of control of sellers on contacts in a day appeared, it is possible to estimate contacts by regions — P.V. Dranikov, the head of the sales department of TD "Sibagropribor" noted. — Service of sending accounts on e-mail from 1C is very comfortable. 25% increase in number of clients at one manager became the main result of automation. Further we are going to continue cooperation with "1C: In the first BIT" in respect of completion of new report forms for managers".