"The lilac taxi" of St. Petersburg increases service quality with the new technological solution

In 2011 for the purpose of business optimization, the company management "Lilac taxi" makes the decision on implementation of an automated system of Infinity TAXI, the developer company reported on February 5, 2013.

Approach

"Before implementation of a new system we worked practically "at a knee": TopPlan program, radio sets, normal phones and notebooks. Of course, all this did not conform to modern market demands, and we looked for the suitable solution, - Ramil Galyamov, the head of "The lilac taxi" noted. - Learned about the Infinity TAXI system that is called on "gossip hotline". Having collected more information on a system, we understood that it just the fact that it is necessary for us. Especially the system of accounting of orders and calculation of cost of a trip on the basis of a scale of charges was pleasant. Over time we began to use, perhaps, all functions which the program has: maps, SMS, answerphone, Java terminals of drivers, module of work with corporate clients. In case of conflict situations we use a call recording".

Result

The company executive is sure that thanks to the solution clients will be serviced at higher level of service, and the firm will receive the improved tool for more effective work.