"The snow queen" gives IT infrastructure to service to the contractor

The Optima group of the beginning the project on hardware maintenance and IT infrastructures of the Russian network of multibrand shops of fashionable clothes "Snow Queen", the press service of integrator reported on February 6, 2013.

Pilot

Due to the novelty for the customer of new model of interaction with IT service, transition will be performed in several stages. It is supposed that it will allow to expand gradually the volume of the functions of IT department transferred on outsourcing.

Solution

Specialists of Optima Services are engaged in implementation of process of transition. In total they should service more than 520 jobs in 70 shops of network. In addition, Optima Services will undertake support of peripheral equipment, the trade and office equipment of the customer, technology support of servers, network and network equipment, the systems of telephony, the equipment of multimedia and the sound systems, systems of accounting of visitors and video surveillance. The total quantity of the equipment will make more than 3.5 thousand units.

Level

The contract provides the uniform SLA parameters for all maintenance entities, support of both the "classical" IT equipment, and the equipment traditional for retail: scanner of barcodes, cash registers and so forth.

"When choosing the contractor of the outsourcing project industry experience of the company is decisive factor — the associate director of department of IT Igor Lyapin, Snow Queen network emphasized. — Advantages of Optima Services are in this respect obvious as the company has a big pool of customers from product retail which provides services of IT outsourcing: Tehnosila, Modis, "Eldorado', CentrObuv, FinnFlare, etc. Similar experience allows to understand perfectly specifics of the customer with a numerous branch network and to speak with it 'one language'. All this gives us confidence in long and successful cooperation with Optima Services".

"The fact that the customer independently ripened before external outsourcing is very important for us and initiated this project — the director of the department of work with key customers of Optima Services Oleg Suvorov noted. — It helped us to pass as fast as possible to a working part of the project and not to spend too much time for approval of key requirements of the contract: differentiation of SLA on priorities, providing the reporting and so forth. We hope that the efficiency of IT outsourcing became obvious to Snow Queen practically at once, the customer was very well prepared for transition. Usually economy of costs on operating activities has an effect only 3-4 months later after the end of a transient period. However in a case from Snow Koroleva, there are all bases to believe that this period will considerably be reduced".