Telesystems: Witness

The company of Telesistema took care of businessmen, having put on the market new model of a professional digital dictophone which is developed for a personnel call recording with clients. The new dictophone under the name "Witness" solves a problem of control of activity of the employees working with clients of the company. The unique solution is addressed to representatives of small and medium business who want to increase the level of service and sales volume.

The dictophone Witness is intended for high-quality documentation of business and office negotiations. The innovation sound recording device has the miniature sizes (Telesistemami makes 2 modifications: 7х40х60 mm, weight 18 gr. and 7х60х90 mm, 25 gr.). At the same time the maximum write time at completely charged accumulator makes till 300 o'clock. The dictophone is equipped the system of digital tags which provides authenticity of a phonogram, excepting a possibility of its counterfeit. In case of analysis of a disputable case this circumstance serves as a serious argument for judicial authorities.

Distinctive feature of Witness is the possibility of personification. On a front panel of a dictophone there is a special field where it is possible to write information on the employee and the company in which it works. The dictophone is supplied with a magnetic clip which allows to carry it as a breast badge. The worker the easy movement of a hand attaches the device to clothes, turns on record and starts fulfillment of duties. "Witness" non-stop fixes all negotiations during the day. Each record is supplied with a binding to date, time and individual number of a dictophone thanks to what it can be found easily. After the termination of the working day of record are transferred to the computer through USB port for archiving.

Further phonograms of negotiations can be used for "blamestorming session" and training of new personnel in acceptances of successful communication. Practice shows that the call recording with clients disciplines employees, without allowing them to be beyond corporate standards of communication. In many cases the phonogram helps to estimate not only degree of loyalty and reliability of the worker, but also legitimacy of claims of the opponent.

In Telesistemakh are sure that innovation will cause great demand among entrepreneurs. Developers of a dictophone used the best efforts that the solution was available to small and medium business. At the moment the average price of Witness in the Russian market does not exceed a weekly wage of the non-management employee of office.