Alfa-Bank took part in deployment of the distributed cluster for the new CRM solution

The company carried out by Ink deployment of the CRM solution on the Oracle Siebel CRM platform in Alfa-Bank bank, the company reported on February 15, 2013.

Background

The need for such project appeared as a result of the strategy of Alfa-Bank which provides the most high-quality and quick access of the client to products and services of bank via different channels of interaction. Plays the central role in these processes used in CRM-sistema bank.

Aiming to provide functioning of a system and, therefore, 24/7 business processes in any point of Ukraine, Alfa-Bank asked the company Ink for the help in creation of a geographically distributed cluster at which the CRM system works.

Solution

Specialists of integrator developed architecture of creation of a system taking into account technology of virtualization of computing resources. During the project in a system duplication and balancing of all main nodes and components of this hardware and software system were configured. As a result the CRM system is configured in such a way that in case of refusal one of components there is an automatic switching to another, without any failures or violations.

"As a result of project implementation in Alfa-Bank reliability of a system in general increased, time and quantity of required resources for system recovery in case of failure decreased. The geographically-distributed structure of the solution reduces risks of unavailability of a system to employees of the bank and his clients even more, promotes prevention of force majeur situations" — Yury Kucher, the head of CRM office of Alfa-Bank noted.