"BNP Paribas the East" upgrades infrastructure of a system of corporate telephony

AMT Group completed the project on upgrade and expansion of infrastructure of a corporate system of telephony and contact center of CB BNP Paribas East (Cetelem) LLC, the press service of integrator reported on February 19, 2013.

The upgraded contact center supports 300 jobs of agents, 240 ports of interactive voice interaction and 300 ports of automatic outgoing call-down now.

Background

The upgrade purpose - virtualization of server resources of some subsystems for consolidation and consolidation of IT infrastructure.

Solution

In the course of upgrade updating of a basis of contact center of BNP Paribas the East - the Cisco Unified Contact Center Enterprise systems to version 8.5 having a possibility of hot sparing being its part a component is carried out. It allows to provide call processing by contact center in the 24х7 mode even in cases of emergency situations and at work on service a component of a system, the servers involving a possible stop of a part.

Servers of subsystems of IP of the PBX (on the Cisco Unified Communications Manager platform of version 8.6) and interactive voice interaction (based on version 8.5 product Cisco Unified IP Interactive Voice Response) as a result of works were postponed for the newly created virtualization platform.

The platform is unrolled based on the hardware Cisco UCS servers and the system of virtualization of VMware and designed so that to provide enough resources for placement of virtual machines of these subsystems also with a possibility of their hot sparing.

"Reliable and qualitative infrastructure is a basis of any modern information system allowing it not only to effectively carry out the current tasks, but also to have an opportunity in the long term easily to increase the functionality. Thus, the contact center as the business tool now upgraded can react as fast as possible to any again arising requirements of bank", - Vitaly Tataru, the director of information technology of CB BNP Paribas East noted.