QlikTech Qoncierge

In February, 2013 the QlikTech company announced start of Qoncierge service. This free international service offered within QlikView support services serves as uniform contact center for problem solving of nontechnical character, connected with business activity. This service supplements the existing services of support of QlikView which are developed helping customers and partners with the operational solution of any problems, increasing return from investments into the QlikView Business Discovery platform.

The service Qoncierge group is staffed with the trained and specially selected consultants; its purpose – to provide to customers and partners high-quality support. Service provides simpler and effective interaction with specialists of support that allows not only to improve work with clients, but also to reduce the number of contacts which are necessary for problem solving of nontechnical character, arising during the after-sale period. The Qoncierge service is available round the clock five days a week. It helps to resolve the most different issues – from licensing and loading of products, access to portals and resources before updating of profiles and training. Qoncierge offers support in five languages – English, Spanish, German, French and Swedish, and soon will begin to work also at Japanese.

After start of trial version of Qoncierge in July, 2012 the service group provided services to more than 1800 customers and partners from the different countries. Aiming to provide rapid response, the service Qoncierge group starts the solution of new problems within three hours after the address of the customer. In six months of beta testing the level of satisfaction of users with services of Qoncierge reached 97%.

"The Qoncierge service constantly offers customers new opportunities for increase in benefit from use of the QlikView platform and is a model example of the organization of support in real time, – Yancy's (Les Yancey) Forest, the senior analyst on data warehouses of network of oncological clinics Cancer Treatment Centers of America noted. – Our end users wait from us for quick response to their requirements, and Qoncierge is the fine solution allowing to satisfy their expectations".

Support during the work with the Business Discovery platform

The QlikView Business Discovery platform provides a possibility of the independent business analysis, helping users at all levels of the organization it is better to understand a situation and to make the decisions connected with business activity. Thanks to QlikView support services our customers and partners can receive the maximum return from investments into QlikView and optimize the interaction with a system. The combination of traditional services and the support provided through communities, use of free updates of products and knowledge bases available via the Internet allow customers and partners to receive all necessary answers and resources for elimination of any problems.

"The QlikTech company continues to show an organization culture which provides strict following to the principle of consumer focus and emphasizes importance of satisfaction of customer needs and partners at every moment of interaction with them, – Greg Farrell, the director of services of implementation of Allegro Business Intelligence company noted. – As the long-term partner of QlikTech, we highly appreciated not only Qoncierge service, but also the general improvements directed to providing necessary support for partners and customers worldwide. Qoncierge is another step to creation of additional resources of support thanks to which QlikTech will be able to provide also further to our customers highly effective solutions of the class Business Discovery".