Customers: SAP SE Waldorf; Information Technology Product: SAP HANA (High Performance Analytic Appliance)Project date: 2013/02
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The SAP company transferred a CRM system, important for business, to SAP application of CRM on the SAP HANA platform, having implemented this project rapidly. At the same time the company became the first client of a new solution. More than 14,000 users of SAP worldwide, including 4000 in parallel of the working users, weekly get access to a system. Now they take advantages of secure access in real time and from any place to data, important for business, that allows to increase labor productivity, business performance and quality of the made decisions.
In modern business the speed and mobility are highly appreciated. Corporate users expect from the software of fast reaction and also a qualitative and solid data. Besides, traditional approach of applications for desktop computers became outdated long ago, now users want to obtain information at any time, in any place and in real time, on different mobile devices. In 2010 specialists of SAP for the first time told about how calculations in RAM and the SAP HANA platform can increase considerably availability and speed of obtaining business information. From this point the number of clients of the SAP HANA platform began to increase most in high gear for all history of the company.
"Access in real time to processes of clients allows to analyze constantly our business and to precisely understand where it is necessary to direct additional resources and efforts on planning. The global division on work with clients of SAP supports development of the innovation business applications of SAP on the basis of the SAP HANA platform, remaining at the same time very active internal client, - Robert Ensslin, the president of global division on work with clients and the member of global council of board of SAP AG says. - Thanks to transfer of our own CRM system in SAP application of CRM on the SAP HANA platform, we got advantages due to faster work of the decision without workflow violation and also an opportunity to make the thought-over decisions at the level of the client through company management, at any time and in any place".
"Providing SAP application of CRM on the SAP HANA platform is only a first step. Mobile devices, for example smartphones and tablet PCs, are often used in SAP company, they are the preferred option for gaining access to customer information, - Oliver Bassmann the CIO of SAP AG company notes. - Therefore for us SAP application of CRM on the SAP HANA platform is so important to include in our mobile strategy".