The Stroygazconsulting company begins a complex implementation project of Service Desk

Terrasoft and Stroygazconsulting Group (SGK) announced on October 23, 2012 start of the complex project of automation of work of Department of corporate information technologies on the BPMonline Service Desk platform.

Background

The scale of activity of the customer requires continuous and effective work of all divisions. Therefore the company management makes the decision to carry out complex automation of all processes of work of Department of corporate information technologies and, in particular, an internal support service, using industrial Service Desk of a system.

The main selection terms of the solution Service Desk became: broad functionality of a system, ability to manage business processes and experience of supplier company in implementation of the complex ITSM projects. On the basis of these requirements a choice was made for benefit of the BPMonline Service Desk system of Terrasoft group.

Plans and solutions

At the first stage of the project specialists of Terrasoft suppose to execute a broad spectrum of works on creation and process automation of ITSM: incident management, layer management of service, configuration management and vendor management and also part of asset management processes and finance.

The project assumes development of regulations, procedures and key indicators of activity of work of Department of corporate IT. Integration with the accounting system, monitors and scannings of infrastructure and corporate systems of SGK is planned.

Director of the department of corporate information technologies of SGK, Sergey Inozemtsev: "We are sure that expert experience of Terrasoft will allow to implement so large-scale project in the planned time and with the highest quality. A choice for benefit of the BPMonline Service Desk software product was made by us because of unique combination of functionality of BPM and ITSM, flexibility of the platform and perspectives of development of a system by vendor that guarantees to our company sustainable development of an IT landscape in the future".

Alexander Zlotko, the head ITSM of Terrasoft company, expressed confidence in a project success: "The choice of Stroygazconsulting Group for benefit of the industrial BPMonline Service Desk system and specialists of Terrasoft as consultants and implementers confirms high authority of our company in the market of ITSM. According to researches of the world analytical agency Gartner, the Business Process Management system gain ground. Therefore it is possible to claim that the products Terrasoft on the BPMonline platform conform to modern market demands, and provide confidence in future relevance of the used technologies for the companies of any scales".