The retail chain stores of KARI reduce non-core costs deployment of solution SaaS

The international retail network KARI automated processes of exploitation of IT on a basis SaaS- the version Naumen Service Desk, the press service of integrator reported on March 12, 2013.

Delights of SaaS

At the moment on the SaaS version Naumen Service Desk platform processes of IT support of internal users and maintenance of retail network of KARI, the main automation objects are already automated. In addition, works on connection to the system of external contractors who act as the third support line are conducted.

"We are concentrated, first of all, on development of retail network and improvement of indicators of business. Use of SaaS technology does not demand from us presence of own capacities and resources. It allows us to keep the minimum staff non-core, in terms of core business, employees – Sergey Shavin, the head of Command center IT services of KARI company noted. – Experience of specialists of NAUMEN and a possibility of solution SaaS offered by the developer, such as, the flexible functionality, convenience of the interface, existence of the preconfigured templates, provided fast start of the project and process automation of support at the level of all our network in a short time. Project objectives are achieved for 90% for today. The new tool will be used by all divisions of our company soon".

Along with the organization of a uniform support service within the project the directory of services is created, incident management processes and service requests are automated. Use of solution SaaS of Naumen Service Desk allowed to increase transparency of IT processes for users and the management. Management of the company has now an opportunity to monitor work of non-core division and to plan its loading.

"The project in KARI company is the certificate to the fact that customers not only show interest in recently appeared solution SaaS, but also begin to use it actively. It is dictated by the fact that the new solution has flexible, convenient in application, tools, provides fast start and allows to reduce costs significantly, – Dmitry Rubin, the head on development of the ITSM, NAUMEN direction emphasized. – For today it is not our only project on SaaS version Naumen Service Desk, the order portfolio every day is replenished. I hope, very soon we will submit also other our projects".