Oracle RightNow Cloud Service

The Oracle corporation submitted the new version of the solution Oracle RightNow Cloud Service in March, 2013. She turns on the new opportunities allowing the organizations to automate deployment and administration difficult the business politician, necessary for a customer support.

The version of the solution Oracle RightNow Cloud Service which is a part of Oracle Cloud released in February, 2013 is the cloud service for cross-channel service and a customer support offering fast deployment and simple maintenance difficult the business politician. Oracle RightNow Policy Automation allows experts in politicians in the organizations effectively to manage politicians and to update them and also to answer quickly questions of clients on the Internet and, thus, to avoid more expensive methods of interaction.

According to developers, with the new version of service of the company can quickly respond to the requests of clients, providing them exact, up-to-date information in real time on the required device. Oracle RightNow Cloud Service the intuitive and simple method in use allows the organizations to offer clients to help applicability of licenses and permissions or insurance premiums with problem solving, the concerning rights to privileges, social benefits, taxes, the credits for training.

"The new version of Oracle RightNow Cloud Service will allow the organizations to react quickly to customer needs and quickly changing business policy — David Vap, the senior vice president of Oracle for group of products said. — The automation equipment of management of politicians of Policy Automation with the solution Oracle RightNow Cloud Service will simplify support of strategy of management of politicians both in state, and in the private sector due to simpler creation, maintenance, audit the politician and access to them on the basis of self-service. These opportunities will help to cut down operating expenses, at the same time providing clients consecutive and transparent services".

In general the new version of Oracle RightNow Cloud Service will allow the organizations: increase business performance — thanks to technology of the automated decision making in a natural language which reduces quantity of the errors arising at manual entry; increase transparency of solutions for clients and reduce the number of the subsequent actions — thanks to automatically created audit reports which fix and prove each stage in decision making process; raise customer satisfaction — thanks to contextual compliance of questions and timely providing the exact answers applicable to a specific situation of the client; to react more quickly to business problems on such aspects as politicians, the legislation and pricing — thanks to updates which are controlled business users through the uniform document source which is automatically unrolled in the web environment now.

Let's note that Oracle Cloud includes an extensive portfolio of the applications offered on SaaS model ("software as a service"), including Oracle Customer Service and Support Cloud Service on the basis of Oracle RightNow Cloud Service.