CORUS Consulting: Service Desk

The solution Service Desk is developed by CORUS Consulting group on the Microsoft Dynamics CRM platform for automation of service of work with customer appeals.

Functionality

The product allows to identify the client and to create addresses in a system. The created addresses automatically are distributed between operators, including taking into account the level of their qualification.

Advantages

A system allows to support several queues of addresses, to range requests depending on a subject and category of urgency, to send to clients automatic notifications on a current status of the request and to create reports on the arrived and processed addresses.

It is the uniform knowledge base, the complex instrument of data analysis on sales, service and marketing. In a product there is a set of ready reports on basic processes of customer service. In addition to functional convenience, the solution has several advantages:

• it is easily integrated with other systems,
• has ample opportunities of adaptation to requirements of the customer.

Solution administrators from the customer can independently, enter without the aid of technical support of IT integrator into the system required changes or configure business processes.