"Doctor Stoletov" transfers service of the cash registers of drugstores to outsourcing

The group of federal scale in the field of MAYKOR service announced on April 11, 2013 signing of the service contract with federal pharmacy chain "Doctor Stoletov" within which specialists of the contractor will provide with complex maintenance more than 70 drugstores of network in the Southern Federal District.

Amount and duties

IT infrastructure of drugstores, the control and cash equipment and office equipment and also conditioning systems which are a part of engineering infrastructure will be under authority of service engineers of MAYKOR. All users will be able to address on the questions connected with operation of the equipment specialists of the contractor and to get information and advisory support.

"For us as for the geographically distributed pharmaceutical retailer it is important to ensure effective functioning of the main business channel via which interaction with the buyer is performed, - drugstores. And it means that the park of the equipment involved in our drugstores should work uninterruptedly. In regions to find the qualified technical specialists or the multi-business service company having competence of service of different types of the equipment, rather difficult, and work with a great number of contractors is, as a rule, poorly controlled and ineffective. Cooperation with MAYKOR allowed us to get technical support in a format of "one window" and that is especially important, on site operation of the equipment, to fix an optimal response time of engineers in SLA", - Olga Sizova, the head of information technology of Lenmedsnab-Doktor Stoletov LLC noted.