| Developers: | Avaya |
| Date of the premiere of the system: | April, 2013 |
The product Avaya Client Applications provides integration of software of Avaya with Microsoft Lync software. He creates as voice connections between subscribers of Avaya and Lync, and video connection with full save of functionality of Lync, such as IM, Sharing Desktop, etc. The solution One Touch Video supports audio-and video calls in contact center of Avaya from the Internet and also the accompanying functions of a chat and shared access to content. And the solution Avaya Speech Analytics on carrying out the analysis of speech interactions is localized and is able to work with records of negotiations in Russian.
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