Technoserv Consulting: Monitoring system of objects of housing and public utilities

The annual volume of utility payments in the field of housing and public utilities reaches 1.3 trillion rubles. However most of consumers are dissatisfied with quality of the services paid by them: according to Public chamber of Russia work of the housing and public utilities enterprises does not suit about 60% of the population. The tools allowing to manage processes on service of housing stock are capable to solve many problems of the industry: distribute financing, plan and control accomplishment of necessary works. Implementation of such tools — the priority task within the comprehensive program of upgrade and reforming of housing and public utilities for 2010-2020 approved by the Government of the Russian Federation.

In response to market demands Technoserv Consulting proposes industry solution — an end-to-end system of monitoring of objects of housing and public utilities on the Microsoft Dynamics ERP platform. Use of a system allows municipalities to control work of the servicing organizations, and — it is more effective to housing and public utilities enterprises to plan and carry out the work.

Key advantages of system implementation of monitoring of objects of housing and public utilities:

• reduction of losses from wrong actions of the servicing organizations for an absence reason of reliable, complete and timely information in the field of housing and public utilities;
• operational obtaining necessary documents by the population, including on payment of housing and communal services;
• prevention of technogenic catastrophes due to collecting of statistical information;
• continuous quality management of the rendered services;
• cost reduction of the housing and public utilities enterprises.

The IT system supports all process of public service — from the moment of order taking for abnormal and routine maintenance, before scheduling of works, control of efficiency and quality of their accomplishment. Also tools for work with citizens' appeals, planning and accounting of the conducted examinations on objects of housing and public utilities, calculation of rates and formations of the production program on each house are provided in a system. The billing subsystem is a part of industry solution. The subsystem allows to take accomplishment of abnormal works by management companies on control, automates formation of the database of personal accounts of inhabitants, calculation of charges and recalculations housing and communal services, payment acceptance and control of receivables, settling with service providers.

System implementation of monitoring of housing and public utilities takes, on average, from 3 to 6 months.

"Reform of housing and public utilities involves upgrade of all system of rendering housing and communal services. Both the authorities, and the population are interested in building of transparent resource allocation processes and formations of rates. However according to the experts the requirements for disclosure of information by the housing and public utilities enterprises in our country are fulfilled only for 30-50%. IT solutions which are capable to help the industry to cope with this problem will be demanded in the market" — Alexey Tolchinsky, the director of business development is confident in the sector of housing and public utilities of Technoserv Consulting company.