Uralsib bank: centralization of services - economy of means

The Uralsib bank and Rostelecom company signed the agreement on the centralized provision of services of the fixed telephone communication for all branches of Uralsib in the Ural Federal District, the press service of operator reported on July 12, 2013.

New products and expectations

New arrangements succeeded 29 agreements between different divisions of bank and the telecom operator in the region. According to the agreement Rostelecom will service about 1000 phone numbers which the bank uses in the region. It is expected that centralization will give the chance to improve service quality of the telecom operator and to increase efficiency of interaction of bank with the telecom operator and transparency of communication expenses.

"Signing of the uniform service agreement of telephony is already the second stage of centralization of telecom services of bank. In 2011 we signed the uniform service agreement of data transmission. It replaced about 20 agreements between local divisions of the telecom operator and bank, and these are over 200 access points to a data network — offices, payment terminals and ATMs of Uralsib. The transparent accounting system, quality control and the cost of services was as a result created, uniform regulations of interaction of the consumer and service provider are entered" — Rustem Safeev, the vice president — the director of macroregional branch "Ural" of Rostelecom company noted.

"After the uniform agreement on data services, we as corporate client of Rostelecom, felt noticeable quality improvement of services was signed — Anton Burkov, the head of the corporate center for the Ural regional directorate of Uralsib bank emphasized. — We received also significant economy of communication expenses due to ordering and permanent audit of access points, reduced costs for document flow. The main thing — offices of Uralsib began to service quicker clients, and ATMs and payment terminals began to work almost uninterruptedly. Experience of centralization of data services showed all advantages of such approach, and as a result the project was expanded on telephony services".