Exalead OneCall

Exalead OneCall is the solution for contact centers, it helps to reduce the average duration of a call and to increase coefficient of the requests processed from the first call, increasing thereby efficiency and helping to achieve high-quality service.

The Dassault Systèmes company submitted the new Exalead OneCall application what the press service of the company announced on July 15, 2013.

Reference point - sales

The EXALEAD OneCall application provides to sales managers a unique method of transformation of customer interaction in profit and growth of business. The application helps to reduce the average duration of a call and to increase coefficient of the requests processed from the first call, increasing thereby efficiency and providing the high level of service quality.

Contextual aggregator

With growth of information to customers about options of purchase of goods or services available to them, the quantity of the arising questions increases, at the same time their complexity grows. Questions can arrive on the different communication channels, and data access allowing to provide the necessary information happens to use of a set of the different systems and technologies that significantly complicates search of answers to the questions posed for the specialists working with customers.

The EXALEAD OneCall application allows to change radically work of contact center, providing to the employees working with customers, all necessary data and information for successful interaction with well informed consumers. Regardless of the nature of data and their locations, whether it be internal data (for example, from corporate CRM or ERP systems), or external (from websites or from social networks), structured or unstructured — the EXALEAD OneCall application aggregates and systematizes data, providing detailed contextual information to the staff of contact centers and sales managers. Operational problem solving and reduction of duration of calls are crucial for high-quality ensuring service and increase in consumer loyalty.

Power of the platform and its flexibility

The constructed on the platform Dassault Systèmes 3DEXPERIENCE, new flexible business application supplements with itself the existing software for customer relationship management. It displays all necessary customer information and the sold products directly on screens of employees. At the same time data are presented in the simple and clear form, on a mother tongue, with a possibility of semantic search, providing client history and support of data retrieval on different channels and also with support of situational cross-sellings with additional tools for increase in the amount of purchases. Besides, the EXALEAD OneCall application includes a number of tools for heads, including, opportunities for obtaining the report of activity on the whole divisions or individual employees, dashboards with display of business indicators in real time and also analytical tools, the consolidated statements KPI and means for the analysis of dynamics of development of sales.

Availability

The EXALEAD OneCall application went on sale and is available to acquisition and installation at local resellers and system integrators.