| Customers: Webmoney Contractors: Weathervane Sale (Infiniti Trade) Product: Call Center InfinityProject date: 2008/04
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"Simplicity and convenience of using of call center of Infinity allowed not to lose any call at the time of growth of number of addresses. We would not cope with an old system, we have millions of users worldwide", - Sergey Ognev, the chief of client department of WebMoney reports.
The company looked for the solution allowing to change flexibly and quickly settings and with ample opportunities on scaling. The Infinity Sall-center was selected from the course of conducting comparative testing, he allowed to solve problems of WebMoney most quickly and qualitatively.
The WebMoney company notes simplicity and convenience of operation of modules. It gives the chance to integrate operation of the server of the sall-center with internal databases, such as creation of SQL and HTTP of requests. Owing to specifics of work of contact center, the most demanded modules of monitoring of queue and informing the operator appeared the client's card.
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