"Fast walker" equips dispatching office with the solution of contact center

The Skorokhod company implemented the Infinity Taxi system and became the owner of the most modern dispatching office in Lesnoy, the Weathervane Sale company reported on July 31, 2013.

Project successes

The Skorokhod company in short terms gained customer confidence thanks to the solution for automation of dispatching offices of Infinity Taxi from Weathervane Sale developer.

Purchasing the professional program for dispatching services, the company wanted to bring service quality of the taxi to new level. First of all - to get rid of noise of radio sets in salon, her attachments to the car, to implement the mechanism of the notification of the client about arrival of a car.

Project Progress

After studying of the provided products, specialists of the company stopped the choice on Infinity Taxi. The powerful call center which is built in a system from the producer formed the basis for the choice.

Alexander Isakov, the head of service, emphasized: "Of course, system implementation was not instant and cloudless, the main problem for me was transition of drivers to Java applications. It was difficult to them to throw the usual radio set and to learn to work with java. It was most difficult to change consciousness of people, it was an absolute innovation in the city!"