Infinity Call Center in Aneks the Tour (Anex Tour)

In tour operator of Aneks a tour implementation of Call center of Infinity of Weathervane Sale company is implemented. Effective control of work of personnel, maintaining complete statistics on calls of clients, the analysis and permission of conflict situations became main goals of the project.

'We are improved in the activity, we develop technologies of sales and quality management of service' - Anna Vatsovskaya, the director of business development shares. - Quite recently at us the new project which required existence of Call center started. The project involved the travel agencies of Moscow and the Moscow region working under the Aneks brand a tour'.

"Now we contact 45 agencies through Call center. In day we service about 80 clients, plus 30 more information calls. Loading is very high, - madam Vatsovskaya emphasizes. - And success directly depended on what system we will select for optimization of work of personnel. Therefore we stopped the choice on Infinity. Thanks to modern technologies we save time, forces and money'.

In plans 'Aneks a tour' - implementation of the questionnaire for the clients and also connection of regional offices to Call center.