The bank Russian Standard began to accept biometric data of clients

2018: Data collection for transfer to a Single biometric system

The bank announced on November 15, 2018 Russian Standard the beginning of data collection for transfer to a Single biometric system. Identification on a voice and the image of the person will allow everyone to use banking products and services in the most remote regions of the country.

Models of voice records and photo can be handed over at one of the central offices of bank. In the nearest future Russian Standard is going to connect other departments to the project.

The bank sees big perspectives in development of technology of remote identification and prepare network for work with biometric data — the vice president of holding noted Russian Standard Eldar Bikmayev.

The bank developed the platform for collecting of biometrics independently to provide additional security measures at record and data transmission.

As bank representatives noted Russian Standard, system implementation of remote identification in banks contributes to market development in several directions at once. First, the innovation will allow to reduce costs and to save time both for clients, and for banks. Secondly, an opportunity to confirm the personality, without leaving the house, will help physically disabled people more simply and quicker to manage the finance.

Remote identification will allow clients of Bank to make Russian Standard more transactions quicker and more safely. And for users who will want to purchase products of bank, without being at the same time our clients, we are going to transform the interface of Internet bank and mobile application. Most likely, it will represent a marketplace of products and services for clients of bank: credit bureau, insurance company, concierge service, investment tools — Eldar Bikmayev emphasized.

2013: Delivery agreement and implementation of the CRM system

Until the end of October, 2013 the Russian Standard bank is going to sign the delivery agreement and implementation of the CRM system for the centralized debt collection from clients.

In bank expect that it will allow to increase the intensity of work with the client directed to repayment of arrears, to increase percent of its repayment, to reduce risk of not introduction of payment and also to reduce the necessary number of employees for processing of the available arrears portfolio.

Staff of credit department in the course of collecting arrears using means of automatic outgoing call-down, acceptance of incoming calls and telephone recording, said in the published project documentation should become the main users of a system.

The client agreements which got to work in a system will be distributed according to registers for further processing, and their subsequent distribution will depend on results of call-down of clients. The solution should provide the flexible system of setup and management of signs of distribution of agreements, namely - adding, removals and editing registers of agreements, results of call-down and other conditions of distribution, including the delay level, the region, a segment, etc.

The functionality of a system will also include a possibility of automatic sending SMS to clients without participation of the employee with a possibility of regulation of terms and texts of the sent messages. In case of loss of the moment of sending for time in which sending SMS is prohibited the client by the Russian legislation the message will be sent next day after putting down of the corresponding status in a system.

In addition the possibility of creation of different reports for efficiency evaluation of work of division by employees and employee groups (the number of the fulfilled agreements, statistics of results of processing, the number of the kept promises) should be provided in software.

At deployment the new CRM system should be integrated with the end-to-end system of maintaining clients and agreements which is internal development of Russian Standard with an analytical data storage based on the solution Teradata, the management system for call-downs connected with software of Cisco Dialer and a recording system of a talk.

A system should function uninterruptedly at simultaneous operation in it from 500 users at the same time and be able to process from 1 million agreements daily, it is specified in technical requirements to new CRM.