CTI Verint Recording

The CTI company developed, certified and provided in IT market of the Republic of Kazakhstan a specialized recording system of a voice in contact centers at the request of CTI Verint Recording.

Recording system of CTI Verint Recording - a hardware and software system which writes negotiations of the operator in contact centers, previously notifying the client on the made record. At the same time the notification cannot be disconnected by users or system administrators, or is changed in use. Existence of this function is dictated by the legislation of the Republic of Kazakhstan.

For ensuring record of a voice the checked solution Verint Impact 360 Recording is used, and functions of the forced and not turned off informing are provided by the hardware-software module of the notification Announcer. Both subsystems form a whole with centralized operation.

The product Verint is the solution for the companies of all levels and scales working with customers. Thanks to this solution, the company can obtain information on interaction with buyers, accumulates data on mood of respondents trends in their behavior. Collected data are analyzed that in turn, allows to adjust effectively workflows and to considerably increase service quality.

"The CTI company received the certificate permitting sale of this solution in the territory of Kazakhstan recently. We regard this event as strategically important for development of the company in high competitive environment. The innovation of our project and other its obvious advantages allow to predict the high level of demand", – Leonid Perminov, the head of optimization of contact centers of CTI comments on an event. - Now our office in Kazakhstan can offer the clients a full range of solutions in the field of optimization of contact centers which allow to increase satisfaction and a customer loyalty, to improve goods and services, to reduce costs and to increase profits of our customers".