Avaya Unified Messaging

Avaya Unified Messaging is the powerful standardized portfolio of the unified exchange of IP messages, it is developed for the enterprises with one or several offices, provides such functions as the answer to calls, exchange of voice messages and speech communication.

Components

Unified Messaging consists of four products:

• Avaya Aura Messaging,
• Avaya Modular Messaging,
• Avaya CallPilot
• Avaya Hospitality Messaging Server

Each of these solutions maintains specific needs of business and the end user.

Avaya Aura Messaging

Provides to users considerable functionality, including a panel of a voice communication for e-mail environment, speech recognition and conversion of the speech to the text. Avaya Aura Messaging offers flexible options of storage of messages: a combination of storage and the application of work with messages on one server, placement them in different places or use of the server of e-mail. If necessary the solution easily scales the opportunities and is kept by several levels of reliability supported by additional servers.

Modular Messaging

Modular Messaging makes messages available always and everywhere from a wide number of the devices including phones, fax devices and the PC. This flexibility increases employees productivity, helping to raise customer satisfaction, to reduce costs and to increase income.

Avaya CallPilot

CallPilot provides exchange of voice (fax) messages and the integrated possibilities of message exchange using e-mail environment familiar to the user. He also offers the unified message exchange on the Internet and management of personal mail by means of My CallPilot.

Hospitality Messaging Server

This solution for work with messages is integrated with Property Management System, providing advanced administrative functions for maintenance of seamless execution of operations. This system can be scaled in the widest limits: from the smallest office to the largest mega-corporation.

2013: Avaya Messaging Service

Avaya Messaging Service (AMS) provides mobile cooperation and communications in real time through "clouds" for the companies of any sizes, using platforms of any producers.

On October 15, 2013 the Avaya company announced an exit of the new Avaya Messaging Service solution component.

New in a system

Text and Sms usually are implemented as the applications independent of the general communication infrastructure of the enterprise — they just go from one mobile device to another. Avaya Messaging Service expands applicability of Sms, allowing to send and accept them on any smartphones, tablets, notebooks and desktop devices, implementing text communications through uniform number. Transmitting text messages through corporate network, AMS provides them the same security level, compatibility and qualities which the companies receive when using e-mail.