My Bank upgraded contact center

On October 31, 2013 the Weathervane Sale company announced project implementation of software implementation of call center of Infinity in My Bank.

Project Tasks

Until implementation of Infinity in bank the division of call acceptance worked: on automatic telephone exchange the call arrived, through telephone exchange the client switched to the call center operator. That, if necessary, switched a call to the employee of the bank. There was no control of work of employees, statistics, there were difficulties with analysis of conflict situations.

The management of My Bank organization considered several popular systems of call centers. As a result of their choice stopped on Infinity.

Project Progress

"A new system was delivered very quickly, literally for couple of days, - Alexey Illarionov, the head of department of information infrastructure of bank noted. – I want to note especially that support of Weathervane Sale worked on "perfectly"".

Project Results

In contact center 8 people work, calls more than 1000 a day arrives. Now there is exact information on the fulfilled and missed calls, waiting time of clients and also - statistics of customer satisfaction. The most used functionality:

• IVR,
• control of calls,
• remote connection - we connect to operators in other cities.