Stavropolyenergosbyt optimizes work of the center of acceptance of subscribers

On November 7, 2013 the Damascus company announced implementation of SUO Damascus in the department of JSC Stavropolyenergosbyt operating in the city of Yessentuki.

Project Tasks

After reconstruction of office, the management made the decision on start of a management system for queue. The choice was stopped on the software of DAMASCUS company.

- Our organization aims to conform to strict requirements of the modern market and is in permanent search of effective, dynamic methods of customer interaction. We came to a conclusion that the electronic queue DAMASCUS will become the most suitable tool in this work, - Andrey Bykov, the system administrator of department of information technologies of JSC Stavropolyenergosbyt in Yessentuki noted. - We were attracted by flexibility of the solution proposed by DAMASCUS company, a set of services as a part of the software and the convenient interface in daily use.

Project Progress

Installation and start of SUO "DAMASCUS" decided to perform by own forces.

The project is begun in August, 2013. The first fall of use of a management system for queue DAMASCUS in JSC Stavropolyenergosbyt Service center showed that the product absolutely corresponds to the stated qualities and meets expectations of the customer.

Employees of the customer noted convenience of an electronic queue first of all the fact that a system optimum regulates the periods of communication with each client and provides time backlash after rendering service that is necessary for entering of data into an information system. At a queue in a similar situation employees had to stop again suitable visitor, to ask to wait and listen to disapproving comments, - all this complicated and slowed down work process. Now disorders in department ceased. The electronic queue sets an accurate rhythm and sets the tone for customer service — correct, intelligent, benevolent.