Uralinteryer (1C:CRM PROF)

The Following Functions Were Automated:

• Customer relationship management (CRM)

Maintenance:

• Preferential support of 1C:ITS is issued (for the first 3/6 months since the beginning of operation of 1C: Enterprise of PROF version)

Description

• The Uralinteryer LLC company is engaged wholesale both in retail in construction and finishing materials (zvuko-heat insulation, roofing and front materials, cement, a brick, a facing stone, paints and varnishes, plywood, a fibreboard, chipboard, HL, GVL, SML, TsSP, false ceilings and the ceiling systems, the systems of a waterproofing, dry construction mixes, a hand tool and many other things).
• For customer service quality improvement, the company management made the decision to implement the CRM system. Stopped the choice on the 1C:CRM PROF program which has a clear and user-friendly interface. As the partner in implementation TechnoLink company was selected.
• During an implementation project program installation on 26 jobs was carried out.

As a result:

• time for accomplishment of routine transactions was reduced;
• process of management of sales became simpler;
• service rate, due to use of uniform information base with complete history on clients and quick search of the necessary information increased.

The Following Tasks Were Performed:

• Consultations on the choice of the software and options of its maintenance
• Sale of the selected software products
• Delivery of software products in office of the customer
• Software installation on the customer's computers
• Individual training at office of the customer
• Training in group at office of the customer